Privacy Policy

1. Information We Collect

When you contact us through our website, we may collect the following information:

• Name and contact details (email, phone number)
• Company name and country
• Product inquiries and messages
• Technical data (IP address, browser type) for website analytics

2. How We Use Your Information

We use the information collected to:

• Respond to your inquiries and provide quotes
• Process and fulfill orders
• Send relevant product information and updates
• Improve our website and services
• Comply with legal obligations

3. Data Protection

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and accessed only by authorized personnel.

4. Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted partners who assist us in operating our business, provided they agree to keep this information confidential.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality (navigation, form submissions)
• Analytics Cookies: Help us understand how visitors interact with our website through Google Analytics
• Performance Cookies: Collect information about website performance and user experience

Google Analytics:

We use Google Analytics to collect information about website usage. Google Analytics uses cookies to track:

• Pages visited and time spent on each page
• How you arrived at our website (referral source)
• Your general location (country/city level)
• Device type and browser information
• Interactions with buttons, links, and forms

Google Analytics data is anonymized and does not identify you personally. For more information, see Google's Privacy Policy.

Managing Cookies:

You can control and manage cookies in several ways:

• Browser Settings: Most browsers allow you to refuse or delete cookies through settings
• Google Analytics Opt-out: Install the Google Analytics Opt-out Browser Add-on
• Do Not Track: We respect browser Do Not Track signals

Note: Disabling cookies may affect some website functionality, but you can still browse and contact us.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Contact inquiries: Retained for 2 years or until you request deletion
• Customer data: Retained for the duration of business relationship plus 7 years for legal/tax purposes
• Analytics data: Automatically deleted after 26 months by Google Analytics
• Marketing data: Retained until you unsubscribe or request deletion

7. International Data Transfers

As an international B2B exporter, we may transfer your data to countries outside Egypt, including the European Union and other regions. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

8. Your Rights

Under GDPR and other data protection laws, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

9. Children's Privacy

Our website and services are intended for business use only. We do not knowingly collect personal information from individuals under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

11. Contact Us

For any privacy-related questions, to exercise your rights, or to submit a data protection request, please contact us at:

Herbs King Co.
Beni Suef, Egypt
Email: sales@king-herbs.com
Phone: +20 120 522 6526
WhatsApp: +20 120 522 6526

If you are located in the European Union and believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority.